Out of Hours Services

What do I gain?

• An understanding of the patient safety issues involved with human fallibility
• Practical tools for leadership of the out of hours team
• Communication skills aimed at levelling the unnecessary hierarchy
• Assertiveness skills
• Avoiding interruptions and distractions
• Effective decision making using all available resources
• Tools to help avoid and trap misdiagnosis and delayed diagnosis
• Briefing the team to gain optimal high quality efficient work distribution
• Debriefing the team to capture the first hand learning