Course comments

The following comments have been made by attendees of a selection of the courses we have carried out over the last few months.

We also have some comments from organisations we have worked with directly. Comments from leadning figures within these organisations can be found on teh following page Client Testimonials

Feedback from West Midlands Post Grad Training Jan 2017
Course attendee comments

“The material is very relevant to my work & the facilitator was absolutely fantastic. Matt is perfect because he is enthusiastic & passionate about this topic”

“Very useful to use examples from outside healthcare as this exemplifies more clearly a point being made, without invoking negative emotions related to work”

“Very useful & thoughtful, makes you realise things you’ve been unaware of under stressful situations.”

“Personable, interactive & enthusiastic speaker, good NASA study, helpful to promote discussion, interesting case studies”

Dartford and Gravesham NHS Trust Training Jan 2017
Course attendee comments

“Very enlightening & informative. It made me focus on how easily incidents can occur & what can easily prevent the majority of these unfortunate situations” - Amanda Newstead

“Amazing course that changes the way you perceive your work environment in a way that will increase productivity with less stress” - H A Dayem

“Outstanding, interactive, I will surely change my practice” - Dr Kamran Khan

“Well presented & interesting discussions. Extremely useful” - Dr Siddavanm

SAS Yeovil Foundation Jan 2017
Course attendee comments

“I found the course very helpful and insightful. One of the best training courses I have been on and would highly recommend to all Health professionals, no matter what area they work in. Ben presented it very well, giving also opportunities to ask questions or discuss issues. The course challenged personal thoughts and views without being patronizing or too didactical.” - Christine

Leeds Training Jan 2017
Course attendee comments

“Really good & relevant for my line of work as a clinical practice educator. I will be integrating HF when teaching & working with the newly qualified nurses” - T Metcalfe

UCL Training Jan 2017
Course attendee comments

“I think bringing this type of training & knowledge into community teams would be invaluable & I am going to try to apply what I have learnt to try to get this into a MDT training course” – Helen

“Excellent delivery of a very essential course in a very humorous & enjoyable & practical manner. Mr Tipney has a wealth of experience in healthcare, which made it very relevant to my practice. It was very detailed & has given me a good understanding of the topic & how I can apply it.” - A. Abba

“Very useful & informative. Will impact the way serious incident investigations are performed” - Wunmi Wickliffe

“Really well-structured & well-delivered course, very enjoyable!”

“Helpful framework & models that are practical to help reflect on & influence my thinking & interventions with my teams”

SAS Wales Training – Assertiveness Masterclass Jan 2017
Course attendee comments

“Excellent, felt very relaxed & enjoyed the course” - Dr Firas Ibrahim

“Always enjoy courses delivered by Ben Tipney, a great deal to learn” - Dr R Tewary

“This is one of the best courses I have been on. All the material was highly relevant & delivered very well. The course fits in a lot of principles pertinent to working as a doctor in the NHS. It gave me much needed insight into my own behaviours & those of others.” - Dr Ruth Cole

“Fabulous course. Applied life knowledge” - Dr Bilal

UHNM Stoke Critical Care Training – Jan 2017
Course attendee comments

“Excellent two day. An area that is so important to get the best out of people, enable good working relationships, teamwork & adapt to change. An understanding of HF & how it impacts on our behaviour & attitude leads to better management skills & will to help understand & motivate others. Would have liked more time to allow group work & sharing of ideas & experiences” - Sandra Barrington

“Would like more of the same, some areas in more detail - dealing with difficult people & how human factors can help influence cultural change. Trevor is a wonderful presenter & really made the course enjoyable - thank you!” - Tracey Edwards

“Very useful information & can help myself & team improve our practice & help us to understand human factors & how they affect our roles in healthcare”

“Sceptical about the course initially, but thoroughly enjoyed it & will take what I have learnt in to practice. Trevor is a good lecturer.”

Open Courses various dates during 2017
Course attendee comments

“Exceeded my expectations! Thoroughly enjoyed the course. Trevor - excellent trainer, all the stories made it more relevant to ‘healthcare’. Thank you so much for an amazing two days” - Paul Hunt

Thought provoking course. Realised how important human factors are in everyday circumstances not just in crises & how people interact affects every day

“I hope this learning & approach to situations becomes embedded widely throughout healthcare so that the culture can be changed for the better. Situation awareness & what happens in a stressful high risk situation was very useful. I found the link to clinical situations useful but there was an over-emphasis on theatre work which - as this not in my clinical experience at times I had to think hard about how things could be applied to my own work situation. Trevor was very engaging, enthusiastic & knowledgeable which made the course interesting & useful. There were many practical examples on when things went wrong & how they could be avoided which was useful. The course was well-balanced & introduced many themes that can influence human factors giving much more food for thought. Trevor was very good at ensuring everyone felt included & able to contribute to the discussions & learning despite us all having different backgrounds & experience…” - Sheila Hassan

“Not what I expected. I learnt a lot & intend to try some of the techniques at work. I really enjoyed the interaction with other delegates.”

Western Health Feb 2017
Course attendee comments

“A must 3 hour course for doctors!!” - Dr Mohan George

“I want more of this brilliant session” - Dr Azhar Ayob

“Having been cynical about the benefits before the course, I enjoyed it & it was very well delivered”

“Very thought provoking & true to my area of work. Very well delivered & kept attention well” - Emma-Louise Mulgrew

“Excellent session. Makes everything interesting & relevant to our practice. Non-judgmental but highly effective”

“Excellent course, extremely interesting, delivered very well. Fun morning, long time since I enjoyed a course so much. Thank you”

Papworth Feb 2017
Course attendee comments

“Excellent speaker, v-good messages, delivered in a humorous way, entertaining” - Bushra Rana

“Very important we had the talk/session as a dept team. Good discussion & explanations of situations - made it more relevant” - Katy Leng

“Very interactive & engaging. All information well presented & understandable. Could have listened for hours!” - Jed

“I would like this to be mandatory” - John Hutchinson

SAS Wales Stress Solutions & Personal Management Feb 2017
Course attendee comments

“I really liked the course, it specially helped me to reorganise my priorities” - Dr M Taha

“It is one of the best one-day courses I have attended” -Dr T Elmagarbi

“Should have this course once a year!” - Dr S Burney

UCL Training March 17
Course attendee comments

“Excellent course covering many points. It will lead to immediate changes to some of the training we deliver” - John Kyffin

“Very interesting & informative. I learnt a lot & it has given me a different perspective about how things can go wrong & how we can prevent it happening” - Caroline Cook

WMAHSN Birmingham Community Training March 17
Course attendee comments

“Great course - it has allowed me time & space to reflect on my own practice & consider how human factors affects day to day work. I feel it has improved my assertiveness & I feel empowered to change” - Jennifer Jackson

“This course has been very informative & makes you think about the way we look at or deal with situations. Denis was very informative & kept the whole group engaged” - Kirsty Jones

“Really enjoyable, has made me feel more aware about human factors & how it influenced my practice & others in the team. Teacher was very informative & was clearly passionate about human factors” - Louisa Hartley

BMI Eastbourne 18 June 2015
Course attendee comments

Very relevant, makes you realise how complacent you can become (Lisa Strudwick)

Speaker was excellent, would have loved a whole day (Dawn Ere)

Very interesting, it has contributed to my view on life, not only as a student ODP but also as an individual (J Martin)

It was excellent! I want my team to be brave & challenge in theatres. Trevor has given the knowledge to do so (Carmel Pagram)

We need a much longer session (Sandra Smith)

Highlighted that this was about the most important mandatory training that we should all do (Dr Walmsley)

This needs to be done in DGH & Eastbourne Medical Society (Ravi)

This should be universal within healthcare (Mr Andrew Aldridge)

BMI Maidstone 16 June 2015
Course attendee comments

Going to have a moment each day so people can say how they feel the days gone, good & bad, to share & adapt accordingly (K. Costin)

Very good (P. White)

Very interesting & friendly (Rebecca Surman)

Thought provoking, mistakes can be made anywhere along the patients journey (Alison Batholemew)

Very helpful in my role (Sarah Willis)

Very helpful, concise, clear information, helpful tools (Lynn Grafham)

Isle of Wight 4 June 2015
Course attendee comments

Good opportunity to reflect & think about how could change process

Made me see I have had a manager & not a team leader, as she has lost rack of the team

Really enjoyed the course, thank you!

Recognising your own & others human factors. Reassuring to know we’re all human!

Senior staff should attend!

Mandatory training for all managers & trained nursing staff

Excellent course, focusing on safety in a different way. Will help me to improve the quality of the care I & my colleagues deliver

Continue to educate people about the significance of these factors in everyday working – very relevant

Excellent content & delivery, interesting & informative. Glad there was no role play!!! Loved the scenarios & case files

Really very good – would love to do this over 3 days

This should be mandatory for all consultants, senior nurses & the Board to develop a more safe organisation/culture. Having the perspective from another industry is vital.

It’s great to have an external speaker from outside the organisation

It is full of information that is relevant to all aspects of my work from patient safety & providing quality care to how I can share this with the team & ideas for tools to help with this

A very informative day, an excellent presentation style

Interesting, humorous, informative, knowledgeable, engaging

Morecambe Bay TTT 10-12 June 2015
Course attendee comments

Great course, very thought provoking. Love human factors & has left me wanting to learn more. Thank you Trevor  (Louise McCracken)

Initially I agreed to attend this course as the division had few volunteers & I needed extra CPD in management for a forthcoming lab. Inspection; I was thinking of ‘ticking the box’ How could I have been more surprised by my experience, it has given me insight into aspects of management style, highlighted how I could have addressed issues more appropriately and validated that my general approach to leadership & team management is correct/’going the right way’. I have enjoyed working with colleagues from other disciplines as it broadened discussions (Alison Whytell)

Trevor is an excellent teacher, very engaging & approachable. Enjoyed theory linked to stories, made it relevant & gave it context. Open communication & discussion in the group was excellent. I think this would be beneficial to all colleagues in the trust.

I think this was very useful/relevant, would be good to have some training in situational workplace (Colette Whelan)

Very relevant to my role & a really good insight into how people think (Tracey Roberts Cuffin)

Everyone needs to do it from porters to the Chief Executive. A great course – learnt a lot – good to be with professionals from other teams. Initially thought 3 days too long but now feel it was about right. Perhaps a bit more info beforehand would have been a good idea – we didn’t get the introduction sheet we should have (Clare Peckham)

Enjoyed variety in course i.e. discussions, videos etc to to keep attention & interesting topics. Would be beneficial to all staff in trust to undertake this training. Discussions thought provoking (Kerry Chapple)

Thought provoking, good examples/stories used to enhance understanding (Sandra Giles)

Lots of very useful hints & tips. A lot of this is revision but it is helpful to revisit it all, & it is pulled together in a very good way. Thoroughly enjoyed it. Thank you (Karen Robinson)

Nuffield Bournemouth 3-4 June 2015
Course attendee comments

The presenter was enthusiastic & knowledgeable. He used varied teaching techniques, multi-media, group work, discussion & the topic was absorbing & interesting. Day 1 in particular was totally absorbing (Anita Brennan)

Interesting, informative & thought provoking, thoroughly enjoyed (Wendy Payne)

Very interactive 2 days. Presenter was excellent, enthusiastic with humour (Natalie Reid & Martine Buckland)

Enjoyed the course, very interactive, excellent speaker (C. Howis)

Good venue – apart from chairs, very uncomfortable after a while, good mix of attendees – more males would have made it interesting (Alison Alston)

Excellent, lively, fun, interactive. Git to the points we all need to consider, made you think & look at all aspects of role as a leader. Intelligent presenter & mindful of all our differences – made us think! (Caroline Lewis)

Papworth 1-2 July 2015
Course attendee comments

Excellent, many thanks. Would like more non-surgical data (M. Davies)

An excellent course. Recommended for all healthcare professionals (Zilley Khan)

Some aspects overlapped with other leadership done, senior group (Maura Screaton)

Excellent 2 days. Very useful (Bobby Agrawal)

Very useful, enjoyable – right pace & interspersed with relevant anecdotes & video. Group activities were suitable length of time, without ‘wasting’ time & topics were ranging & very relevant (Liz Bligh)

Essential for anyone working in healthcare (Marius Berman)

I have some knowledge of human factors from my MA in Healthcare Risk Management. I also try to apply this approach to risk management & incident investigation in my day to day work. However, I have enjoyed listening to my colleagues & watching the ‘light bulb’ moments when they recognise the importance of human factors in behaviours/decisions & actions. Thank you Trevor! (Carole Moderate)

Robert Jones & Agnes Hunt 21 July 2015
Course attendee comments

Very informative – thank you very much! (G Chavez)

Thoroughly enjoyed the course, well-taught & informative (Tina Jarvis)

Should be made mandatory for all clinical staff every 2 years (Dr Sri Gummaraju)

It made me more aware to think outside the box & not have tunnel vision (Martine Williams)

Very organised & well presented. Very approachable & made me feel at ease straight away (Kate Pemberton)

Excellent presentation, easy to follow. Would like it rolled out within the organisation to all nursing teams. Very thought provoking, intrigued about compassionate training (Julie Roberts)

Very well delivered, massive subject, short period of time, thought provoking (Helen Cooper)

As a new leader, helpful to help me guide my new team (Debs P)

Fantastic, thank you (Rebecca Warren)

Found the course very useful & enjoyable but so much more to learn! (Sarh Scoltock)

More non-clinical content or a specific w/shop for non-clinical staff? (Karen Edwards)

He did quite well in giving lecture, covering all aspects in limited time (Dr Lwin Maung)

SAS Maidstone & Tunbridge Wells 28-29 May 2015
Course attendee comments

The course was very good, material & presentation excellent (Matt Lawson)

Excellent, thought provoking & enjoyable – more than I expected (Jaladhi Bhatia)

Very relevant, stimulates reflection of own & work practices & how to improve incident prevention & self/team management (Chintha Karunaratne)

Very informative, enjoyable course (Ab Bhat)

Excellent & knowledgeable lecturer! Extremely useful course. I’ve never attended such an excellent presentation! After this course I have a better understanding of the role of human factors in our professional life (Zlatka Zasheva)

Very informative, identifying the un-named aspects of our experiences in life, at same level whenever primary role involves human life & health. Should be mandatory (Maryam Khan)

Would like to attend the course again & will suggest more formal human factors training in the workplace to my team. Very enlightening, one of the most useful courses ever attended, on both personal & professional levels. I will implement concepts on a daily basis, and will present a summary to colleagues (anon)

North Somerset 11 May 2015
Course attendee comments

A very good presentation that moved along at a good place so it didn’t get boring (Cathy Phillips)

Really well presented & relevant to practice (Sam Trayman)

Good level of information & interaction with trainer (Hannah Taylor)

Very interesting & engaging trainer, this will definitely be used to change the way our team works (Ben Curtis)

Very engaging, effective trainer, examples used were interesting (Clare Butler)

Really refreshing course, great to learn something whilst the day flew by (Julie Kirk)

Some time for small group discussion? Very well presented

It was excellent. Enjoyed examples used. Made me very aware of things that happen in my working day – & how some changes can be made (in my personal way of working) (Sue Caddy)

A very interesting day – I didn’t look at my watch at all during the day and the time flew by. I especially enjoyed the use of videos to illustrate some points (Ruth Green)

SAS Middlesborough 14 January & 19 March 2015
Course attendee comments

Very useful training (Dr Roody Varghese)

Knowledgeable, friendly presented well – wove examples together well. Really enjoyed the day personally but also very pleased to see colleagues who were apprehensive also enjoying the day. Inspiring, entertaining & practical (Roland Miller)

Good & very helpful. Thanks (Dr.Win)

Essential for all doctors in the Trust (Anne Bell)

Royal Oldham Post Graduate 27 January 2015
Course attendee comments

Well-delivered session, a good communicator! (Andrew Jamieson)

Very useful to FY1s, earlier on in training (O. Okapor)

Very enthusiastic & engaging speaker. Very interesting to learn how other industries such as aviation can apply to medicine, should be mandatory for the Trust (John Colville)

Blackburn Post Graduate 20 January 2015
Course attendee comments

Very good presentation, impressive communication skills! Outstanding session. This is where healthcare needs to go. HF are increasingly important in our profession. I just wish we had more sessions like this (Alberto Mateo)

Post Graduate Manchester 4 June 2015
Course attendee comments

Enjoyed examples from aviation, sessions were interactive, interesting & very relevant (M. Leech)

Really great course, very useful & will help me with my career in the future I’m sure! (Cat Garrett)

Oldham Post Graduate 21 July 2015
Course attendee comments

Very good session, useful to have an outside view giving very good advice, applicable to medicine (Dr Rob Holloway)

Good session, well prepared. Good use of videos (Abla Ali)

Excellent, well-taught course (R Cooke)

Very interactive & interesting (Okafor)

Thank you! (Chan S)

Really enjoyed it (Maiedha)

Thanks very much, enjoyable & useful (Andrew Jamieson)

Southampton - January 2015
Course attendee comments

Excellent, many aspects from aviation are appropriate for use in healthcare & I am sure would result in safer practice, happier patients & healthier finaces (N. Thuilliez)

Excellent course, lots ot take back to practice. Need more of this training in the NHS (Natalie Mew)

This course has given me some pointers which are very key to my current plans to review my service (Lindsay Steel)